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FITLY

Codes of conduct and practice

Matthew Totton works to the General Code of Conduct in Schedule 2 to the Health Complaints Act 2016 (Vic). If you live in Western Australia, the Australian Capital Territory or Queensland, the fitness code of that State or Territory applies as the State Schedule to the Coaching Agreement says. Each section below says whose law it is. We link to the official copy of each code, published by the government that made it, so you always read the current version. If anything on this page differs from the official text, the official text applies.

We last checked every link and version on 5 November 2026. If a link does not work for you, email hello@fitlyapp.net and we help you get a copy.

General Code of Conduct (Victoria)

Victorian law. Matthew works to the General Code of Conduct for general health services. It is Schedule 2 to the Health Complaints Act 2016 (Vic).

You can contact the Health Complaints Commissioner (Victoria) at any time on 1300 582 113 or at hcc.vic.gov.au. You can also complain to us. The Complaints Policy says how, and what happens next.

If you live in Western Australia

Western Australian law. The Fitness Industry Code of Practice 2021 is Schedule 1 to the Fair Trading (Fitness Industry Code of Practice) Regulations 2020 (WA). Schedule 1 to the Coaching Agreement says how it applies to you.

If you live in the Australian Capital Territory

Australian Capital Territory law. The Fair Trading (Australian Consumer Law) Fitness Industry Code of Practice 2026 (DI2026-2) approves the Fair Trading (Fitness Industry) Code of Practice 2025. Schedule 2 to the Coaching Agreement lists the rules from that Code that we follow for you.

  • Official text: DI2026-2 on the ACT Legislation Register. The Code follows the approval in the same document.
  • Version: notified on 8 January 2026 and in force from 9 January 2026. It was in force when we checked on 5 November 2026.

If you live in Queensland

Queensland law. The Fitness Industry Code of Practice is the schedule to the Fair Trading (Code of Practice—Fitness Industry) Regulation 2003 (Qld). Schedule 3 to the Coaching Agreement lists the rules from that code that we follow for you.

If you live somewhere else in Australia

Victorian and Commonwealth law apply to FITLY wherever you live. The place you live may add to that. Your own State or Territory may also have a health complaints body or a fair trading regulator. If you ask, we help you find it.